When it comes to succeeding in business, more often than not customer service plays a huge role. Providing clients with an experience that makes them feel like you listen to their wants and deliver makes them want to work with you again. If you go above and beyond that (or vice versa), that customer will remember and share their experience with everyone they can.
Here’s a very special story about exceptional customer service.
While vacationing in Florida, a young boy accidentally left his stuffed giraffe, Joshie, behind at the Ritz-Carlton Hotel. The hotel called the family to tell them they found Joshie, at which point the boy’s father made a request to the Loss Prevention Team to take a picture of the stuffed animal on a lounge chair to convince his son that Joshie stayed on vacation a little longer. See the video below for what the Loss Prevention Team did that was so above and beyond that Chris Hurn now uses this as an example of how to give exemplary customer service with his own employees.
We invite you to share your experiences with customer service that went the extra mile. Or if you’re a business, tell us an example of how you focus on providing great customer service.