SALT LAKE CITY, UTAH — March 22, 2021 — KeyBank Utah has been named the 2020 KeyBank Market of the Year, an award that acknowledges the Utah market as the top performer among the 26 markets in the company’s footprint.
The Utah market received the Market of the Year honor due, in part, to the team’s ability to come together and deliver balanced performance, growth and new client acquisition across all lines of business during the most challenging year in decades. In addition to revenue growth across retail banking, business banking, commercial banking and private banking, the KeyBank Utah market also delivered Net Promoter Scores ranging from 65-70, putting it on par with some of the most well-respected brands in the world when it comes to customer satisfaction.
This award was bestowed at KeyBank’s annual Chairman’s Awards virtual celebration in Cleveland on February 11. It was presented to Utah market president Drew Yergensen and team by KeyBank’s Head of Consumer Banking, Victor Alexander.
“It is always an honor to win Market of the Year, but it is especially thrilling to be recognized for our work in Utah during an exceptionally difficult 2020,” said Drew Yergensen, KeyBank Utah market president and head of commercial banking. “This award is a tribute to the tireless, relentless efforts of every single person on the Utah team, who pulled together over the past year while working in a transformed environment on the frontlines or working from home, teaching children from home, and caring for both loved ones and clients, often from home while balancing their work commitments. As we reflect on the past year, we are incredibly grateful to our clients, our partners, our community and each and every KeyBank Utah employee.”
“This annual award is one of our highest honors, but it means even more coming out of one of the most challenging years our country has faced,” said Angela Mago, President, Key Commercial Bank. “I’m so proud of our KeyBank teammates in Utah and thank them greatly for their strength, resilience and perseverance – and congratulate them on their collective success in 2020. The Utah team spirit comes through in the form of consistently high performance and service to clients, setting a standard of excellence for all to follow.”
KeyCorp’s roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies, with assets of approximately $170.3 billion at December 31, 2020. Key provides deposit, lending, cash management, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,000 branches and approximately 1,400 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https://www.key.com/. KeyBank is Member FDIC.