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Several months ago, I had a service visit from my boss, the Regional Manager, and his boss to observe the standards of services of my team. The two started their observation with our morning huddle, which I, as the store manager, was responsible for facilitating. I began our team meeting by welcoming everyone, introducing our [...]
I have always been a hard worker. While my co-workers took time off work to vacation, I saved my days off and my money, too. I figured that there would always be time for vacation when I was comfortably retired. Life, though, had something different in store for me. Last week, I was sent concerning [...]
According to Gallup’s State of the Global Workplace Report, only 15% of employees worldwide are engaged in their jobs--meaning that they are emotionally invested in committing their time, talent and energy in adding value to their team and advancing the organization’s initiatives. The current business environment and organizations across the globe are faced with more [...]
